Cancellation & Refund Policy

Our goal is to deliver every campaign you order. In cases where delivery cannot be completed, or where you change your mind before a campaign begins, this policy sets out exactly how refunds, cancellations and refills work. Please read it carefully before placing an order.

1. Wallet Balance Refunds

Deposits added to your wallet are prepaid credits intended for purchasing our services; they are not a bank deposit and earn no interest. You may request a refund of the unspent balance in your wallet within 30 days of the original deposit, less any applicable payment processing or transaction fees, provided the balance has not been used on any order.

Deposits made via cryptocurrency are non-refundable. Because crypto transactions are irreversible by design and are subject to regulatory and anti-money-laundering requirements, we are unable to initiate or guarantee refunds through these payment methods.

2. Order Refunds

Before delivery starts: if an order cannot be started by our delivery systems, the full order amount is automatically refunded to your wallet.

Failed or zero-delivery orders: if a campaign finishes without delivering anything, the full order amount is automatically refunded to your wallet and we notify you.

Partially delivered orders: once a campaign has begun delivering, the order is considered processed and is not refundable. However, we will resolve legitimate issues through refills or corrections (see Section 4).

Completed orders: no refunds are available for completed campaigns. If you believe your order was not delivered as described, contact us and we will investigate.

3. Cancellation Policy

Orders can be cancelled within 1 hour of placement, before delivery begins. After 1 hour, our team and systems may already be working on your campaign, and the order can no longer be cancelled.

4. Refill Protection

Many of our packages include refill protection (for example, 30 or 90 days). If followers, likes, views or other delivered metrics drop within the stated refill window, we will replace them at no cost. Refills are provided in place of refunds for delivered campaigns.

5. Non-Refundable Circumstances

We reserve the right to deny any refund where the account or transaction is found to be in violation of our Terms of Service, including but not limited to: fraudulent activity, chargeback abuse, misuse of the platform, multiple accounts created to abuse promotions, providing incorrect target links, or attempting to manipulate or bypass our systems.

6. How to Request a Refund

To request a refund, contact us at info@viralbasket.com or open a support ticket with your order or transaction ID. Refund requests are reviewed within 3–5 business days. If a request is not resolved to your satisfaction, it will be escalated to management for a final decision.

Refund Policy FAQ

1. Can I cancel my order?

Yes, within 1 hour of placing the order, before delivery begins. After that, our team is already working on it.

2. I entered the wrong link. Can I get a refund?

If the campaign has not started, we can update the target link. If it has started, we can often redirect the remaining campaign budget to the correct link.

3. My followers dropped after delivery. What happens?

If your package includes refill protection, we replace dropped followers within the refill window at no cost. Refills are provided in place of refunds for delivered campaigns.

4. After processing, can I still get a refund?

Once a campaign has been processed and delivered, refunds are not issued. We will do everything reasonable to resolve issues through refills or corrections.